A grievance is a concern with the College brought forth by a student, staff, faculty member, or community member. It is a formal complaint that is investigated, mediated, and resolved by the Student Conduct Officer. Should a complaint need to be routed to an appropriate office for further investigation, the Student Conduct Officer facilitates this exchange. All information and supporting documentation concerning a grievance are kept on file by the College. Please note, academic-related grievances will be routed to the associate dean or dean of that department.

Grievance Process  

Report a Grievance 

Frequently Asked Questions 

Chattahoochee Technical College wishes to resolve all student grievances, complaints, and concerns in an expeditious, fair, and amicable manner. It is recommended that all grievances, complaints, and concerns begin with the college and are addressed by the college before being escalated to the Technical College System of Georgia. If a resolution is not reached at the institution level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review by the Technical College System of Georgia (TCSG) administration, please complete the complaint form.  

Students residing outside of the state of Georgia who are taking an online course who find the Grievance Process outlined above does not satisfactorily resolve a complaint may submit the complaint to TCSG using the Program Integrity Complaint Form. 

A student may also appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the institution’s and TCSG’s resolution is not satisfactory. Students must ensure they have followed the school’s process prior to submitting to either TCSG or GNPEC. 

If you have any questions, please email Grievances@ChattahoocheeTech.edu 

Out-of-state Online Students:

Any complaints pertaining to a Chattahoochee Technical College online course or program should be submitted to Chattahoochee Tech using the Grievance Process form.

Complaints needing further investigation beyond the college level may be submitted to TCSG using the Program Integrity Complaint Form. Before submitting to TCSG, students need to ensure they have followed the Chattahoochee Technical College’s process.

A student may appeal to the  Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the CTC’s and TCSG’s resolution is not satisfactory; however, please note that the Commission will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution. GNPEC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy.

Appeals 

Upon the conclusion of grievance, you may appeal the grievance outcome established by the investigator. Appeals requests are limited to the following grounds: 

1. New evidence after the investigation 
2. Evidence that due process was not provided

The Vice President of Student Affairs reviews all appeals. A decision concerning said appeal shall be determined no less than five (5) Business Days and no more than fifteen (15) Business Days from the date the student requests the appeal. All decisions established by the Vice President of Student Affairs and/or Vice President of Academic Affairs are final. 

To submit your appeal, please complete the Appeals Form.